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Returns & Cancellations

If any goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. I.e. we will replace or refund you for any bottle of wine that is damaged, flawed or otherwise unsatisfactory. In order to do this we require you to return the unfinished portion of any opened botttle. Please send an email to jules@cultwine.co.nz to arrange for the return of corked or flawed product.

We do not have to provide a refund if you have changed your mind, so please choose carefully. 

 

Please contact us on (04) 4990378 if you would like to cancel an order, if it has not yet shipped we will offer a full refund.